Payment and Booking
1. All sessions, initial consultation, and/or follow-up sessions shall be booked by the website. If you do not find a suitable payment option for yourself, we will provide you with bank details.
2. No follow-up appointments will be confirmed unless the payment is made online either via website /bank transfer. If payment is not received within 6 hours of fixing a slot, that slot will be automatically released to another
needy client.
3. In case you are making payment by any method other than mentioned on the website, please make sure you send a screenshot of your receipt to your respective counsellor via WhatsApp. This helps us keep the record of your payments.
Reschedule & Cancellation:
The 12 hour reschedule/cancellation policy will be strictly followed. If you fail to reschedule or cancel before 12 hours before your slot, the full amount will be forfeited. Your therapist is a human too, who is rendering their professional service, and deeply values their and your time.
Validity of rescheduling of appointment will be until next 15 days. If you fail to reschedule within 15 days, unfortunately, client will have to book a new appointment.
If a client fails to join the session on a decided time slot without any prior notice, it will be considered as a ‘no show.’ Your counselor is available for you at the time you choose, but if you fail to show up, unfortunately, the full amount will be forfeited.
Exceptions will only be made in case of
1. Medical emergencies like hospitalization
2. Death of loved ones.
If cancellation is made by the therapist’s side, clients will be refunded fully.
If cancellation is made by the therapist’s side, clients will be refunded fully.
Following administration rules and being timely for our appointments only ensures our commitment to the process. If as clients, you follow the rules, it gives your therapist much more freedom to focus on therapy services rather than indulging in these logistics.
Happy Therapy!