Most people do not like being in a conflict, but the truth is that conflict is an inevitable part of all relationships, be it personal or professional. Workplace conflicts can be particularly distressing, as they can lead to demotivation, loss of interest and strained relationships at work. Thus, conflict resolution skills are essential for maintaining a healthy work environment. In this article, we’ll look at a few strategies to manage conflict at work.
-
Be Assertive
No one likes getting into a conflict at the workplace, thus, many people avoid conflicts by ignoring the issue. While avoiding conflict may be helpful for some time, it can only worsen things in the long run. Avoiding conflict can bring feelings of resentment over time Hence, it is important to assertively address an issue if it is bothering you at work. Being assertive allows you to address an issue before it escalates.
-
Manage Your Emotions
Stressful situations, such as conflicts, can lead to strong emotions, such as anger. However, going into a potential conflict with strong emotions can often be unhelpful, as it can lead to behaviours such as blaming, shouting, and accusing the other person. These behaviours are unproductive and often worsen the conflict instead of helping you find a constructive solution.
Practice self-regulation techniques such as deep breathing, mindfulness, or taking a short break to calm yourself during a conflict. Avoid impulsive reactions or getting into heated exchanges.
-
Active Listening
When you are in a conflict, it can seem very easy to spend time explaining your position. While getting your point across to other parties is important, only focusing on what you have to say can make other people feel unheard or misunderstood. Thus, actively listening to others involved in the conflict is equally crucial.
Pay attention to what the other person is saying without interrupting or formulating responses in your mind. Reflect on their words to ensure understanding and show that you value their perspective. This promotes open dialogue and mutual respect.
-
Acknowledge Your Role In The Conflict
Address any role or part that you may have played in the conflict at hand. This indicates to the other parties that you are taking responsibility for your actions and makes it easier to find a solution. Also, be open to any genuine feedback or criticism that comes your way Use the feedback to identify areas for improvement.
-
Focus On Collaboration
As mentioned earlier, conflict can bring strong emotions such as anger, leading to behaviours such as accusing or blaming. These behaviours are often unproductive and can make the conflict worse.
Instead of being stuck deciding who is right and who is wrong, focus on finding solutions that benefit everyone involved. Collaborate with the other party to brainstorm ideas and explore win-win outcomes. Shift the focus from blame to problem-solving for a more constructive resolution
-
Consider Seeking Mediation
If a conflict remains unresolved, you can consider involving a neutral third party as a mediator. A mediator, such as a colleague, your boss or HR, can help facilitate constructive communication, help identify underlying issues, and guide the parties towards a mutually acceptable resolution
-
Know When To Walk Away
As much as you’d like to be conflict-free, it is important to understand that not all conflicts can be resolved. If the other person is unwilling to see your perspective or is not ready to have a productive conversation, consider walking away from the conflict. Remember that you have a right to set healthy boundaries for your well-being.
Conclusion:
Workplace conflicts can be incredibly stressful. However, by implementing strategies such as assertiveness, managing emotions, active listening and focusing on collaboration, one can manage them effectively. At the same time, it is important to know that not all conflicts can be resolved, and you have the right to set boundaries in such situations.
References:
- Conflict Resolution Skills—HelpGuide.org. (n.d.). Https://Www.Helpguide.Org. Retrieved May 1, 2024, from https://www.helpguide.org/articles/relationships-communication/conflict-resolution-skills.htm
- Conflict Resolution—8 Ways to Resolve Conflict in the Workplace. (n.d.). Retrieved May 1, 2024, from https://www.mindtools.com/ahcpfn4/conflict-resolution
- These 20 Conflict Resolution Skills Will Change Your Work & Love Life. (2021, October 21). Mindbodygreen. https://www.mindbodygreen.com/articles/conflict-resolution
